Support
Start with your symptom
Most problems come down to one of these. Each goes straight to the answer.
- A rule isn’t blocking at checkoutThe four things to check, in the order worth checking them.
- I want to test a rule without placing an orderHow to see the block yourself, with no payment involved.
- A product I deleted and re-added isn’t blocked any moreWhy recreated products drop out of product rules, and the fix.
- My tag rule isn’t matching anythingWhere tags live in Shopify, and why the spelling has to match.
- Which orders and checkouts get checked?What Shopify’s checkout rules cover — and the cases they don’t.
- I only want to ship to certain placesPoint a rule the other way round, and list where you do ship.
- Two of my rules disagree about the same productWhy direct product rules are exclusive, and what checkout does when a tag change overlaps them anyway.
- My ZIP or postal code list isn’t matchingHow codes are matched, and the formats each country expects.
- A question about plans, billing, or downgradingWhat’s free, what’s paid, and what happens to extra rules.
- What happens to my dataWhat we store, what we never store, and what uninstalling deletes.
- Setting up restrictions for my industryGuides for supplements, alcohol, plants, knives, and more.
Still stuck? Email us
Write to support@shipembargo.com. Including these saves a round trip, because it lets us reproduce what you’re seeing instead of asking you to describe it again:
- Your .myshopify.com store address
- The name of the rule that’s behaving unexpectedly
- The product or tag the rule targets
- The shipping address you tested with — state or country is enough
- What colour the banner at the top of the app is
- What you expected to happen, and what happened instead
Not sure which of those apply? Send the email anyway — a rough description of what you expected and what happened is enough to start with. If you’re troubleshooting, don’t uninstall first: uninstalling deletes your rules immediately and permanently.